Privacy Policy

Last updated: March 1, 2025

InsightCore Inc. ("InsightCore," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at insightcore-ai.com or use our analytics platform.

1. Information We Collect

We collect information you provide directly to us, such as:

  • Name, email address, and company name when you register or contact us
  • Payment and billing information for paid subscriptions
  • Usage data and analytics queries submitted through the platform
  • Communications you send us, including support requests

We also collect information automatically when you use our services, including IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our platform and services
  • Process transactions and send related information
  • Send technical notices, security alerts, and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns to improve user experience
  • Comply with legal obligations under GDPR and the Korean Personal Information Protection Act (PIPA)

3. Data Storage and Security

Your data is stored in AWS data centers located in Seoul, Republic of Korea (ap-northeast-2 region) by default. Enterprise clients may select an alternative region. We implement industry-standard security measures including encryption at rest and in transit, SOC 2 Type II controls, and role-based access controls.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who assist in our operations (e.g., cloud infrastructure, payment processing)
  • Legal authorities when required by law or to protect our rights
  • Successor entities in connection with a merger or acquisition, with notice to you

We do not use customer data to train shared or foundational AI models.

5. Your Rights (GDPR and PIPA)

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data ("right to be forgotten")
  • Object to or restrict certain types of processing
  • Data portability - receive your data in a machine-readable format

To exercise these rights, contact us at hello@insightcore-ai.com. We respond to all requests within 30 days.

6. Cookies

We use cookies and similar tracking technologies to improve your experience. For detailed information, please read our Cookie Policy.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Certain data may be retained for legal compliance purposes.

8. International Transfers

If you access our services from outside the Republic of Korea, your data may be transferred to and processed in South Korea. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place for cross-border transfers in compliance with GDPR.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

  • Email: hello@insightcore-ai.com
  • Address: Gangnam Finance Center 23F, Seoul 06164, Republic of Korea
  • Phone: +82 10 5550 8294